Frequently Asked Questions

A New Tomorrow Cleaning offers a wide range of services, including residential cleaning, commercial cleaning, office cleaning, deep cleaning, carpet cleaning, window cleaning, bed making, upholstery vacuuming, interior oven cleaning, and interior refrigerator cleaning.

We can tailor our services to meet your unique needs with our fully customizable cleaning options!

The cost of our cleaning services can vary depending on factors such as the size of the property, the type of cleaning required, and the frequency of service. We offer competitive pricing and provide free estimates after assessing your specific cleaning needs.

Yes, all of our cleaners undergo thorough background checks before being hired. We prioritize the safety and security of our clients. Additionally, our company is fully insured to provide liability coverage in case of any accidents or damages that may occur during the cleaning process.

No, A New Tomorrow Cleaning provides all necessary cleaning supplies and equipment. Our team of professional cleaners arrives at your home fully equipped and ready to tackle all applicable cleaning tasks.

We use only the best cleaning products and equipment to ensure your home is thoroughly cleaned and sanitized. You can rest assured that our products are safe for you, your family, and your pets. Our team is trained to use the products provided by A New Tomorrow Cleaning and unfortunately are unable to use products/tools provided by the customer.

Absolutely! A New Tomorrow Cleaning offers flexible scheduling options to meet your needs. Whether you require a one-time cleaning or regular cleaning services on a weekly, biweekly, or monthly basis, we can create a customized cleaning plan that fits your schedule and budget.

The duration of the cleaning process depends on various factors, such as the size of the property, the level of cleanliness required, and the specific services requested. We can provide an estimated time frame after assessing your cleaning needs.

Customer satisfaction is our top priority. Rest assured that with our 100% Full Customer Satisfaction Guarantee, if you're not completely satisfied with our cleaning service, simply let us know within 24 hours, and we will address the issue within 48 hours.

We strive to ensure that every client is 100% happy with our work. Our ultimate goal is to provide a hassle-free cleaning experiencing while providing quality services that you can depend on. Your honest feedback allows us to do that. Here at A New Tomorrow Cleaning, each customer is valued, and we want to grow with you! We will NEVER guarantee that the cleaning with be perfect, because there is ALWAYS a component of human error no matter how hard anyone tries. We do guarantee to learn from any mistakes and concerns that you express and make it our business to put countermeasures in place to ensure that the issue does not become recurrent.

Again, we VALUE honest feedback, and look forward to a creating a lasting relationship with those whom we service, where customers feel appreciated and catered to!

To prepare for your upcoming house cleaning service, we recommend following these steps:

1. Clearing Clutter: Prior to our arrival, tidy up any personal belongings, toys, or other items on surfaces such as countertops, tables, and floors. This will enable our team to clean more efficiently.

2. Secure Valuables/Fragile Items: We advise you to store any fragile items in a safe and secure place during the cleaning process. Although our team members are amazing cleaning professionals, it's always best to take precautions to avoid any incidentals.

3. Communication: If there are any specific areas or items in your home that require special attention or areas that need to be avoided, please inform us before the cleaning appointment. This will help us provide a tailored cleaning service that meets your needs.

4. Pets: If you have pets, please make sure they are safely secured or kept in a separate area if possible during the cleaning session. This will ensure their safety and allow our team to work without any distractions.

5. Accessibility: It is essential that our team can access all areas of your home that require cleaning. Please unlock any doors or gates necessary for our entry, and ensure that any alarm systems are temporarily disabled or the access codes are provided.

6. Walk-Through at the End of Service: At the conclusion of our cleaning service, we will conduct a thorough walk-through of your home with you. This allows us to address any concerns or areas that may need additional attention. Your satisfaction is our priority, and we want to ensure that you are completely happy with our work.

If you have any questions or require further assistance, please feel free to contact us at 302-508-5198 or here at Help@ANewTomorrowCleaning.com. We look forward to providing you with an exceptional house cleaning experience!

Thank you once again for choosing our services.

At A New Tomorrow Cleaning, we want to ensure that our customers are aware of what we don't offer. Please note that we do not provide services for the following & reserve to right to refuse service if some of the following conditions exist:

• Washing of dishes/unloading of dishwasher

• Interior Cleaning of dishwasher or Interior of washing/ drying machines

• Exterior window cleaning

• We avoid cleaning wet wipe light bulbs as they may burst

• Paint removal from surfaces

• Chandelier cleaning

• Odor removal or remediation

• Areas that are not accessible with a two step ladder

• Using customers cleaning products/processes that our team isn't trained/authorized to use or complete

• Bleach/ Ammonia or other strong cleaning products

• Animal/Human waste removal

• Junk removal/loose trash/miscellaneous items

• Organizing outside of light tidying up

• Inaccessible homes where hoarding of items is present

• Homes/Commercial facilities that are deemed unsafe

• Removal of accumulation of household trash exceeding available recepticles not to exceed two kitchen size trash bags

• Interior Fireplace cleaning

• Any Biohazards cleaning/remediation such as feces, vomit, blood, mold, urine, etc.,

• Homes that are warmer than 72 degrees and homes that are colder than 68 degrees.

• Homes that do not have working heat/air conditioning

Please note our service restrictions: we cannot provide service to homes with any noticeable infestation upon arrival including evidence of roaches, bedbugs, insects, rodents., etc. We also prioritize safety and hygiene by avoiding cross contamination between homes so we refrain from cleanings with signs of the things mentioned above.

Yes, we do! Oven Cleanings are so satisfying.

Absolutely!

Yes, we do! We love to share our work and spread the love we have for cleaning and giving you your time back!